Last updated: April 7, 2026

Terms of Service

The terms and conditions that govern your use of Johnson Studios services, portals, and hosting infrastructure.

1. Agreement to Terms

By accessing or using Johnson Studios services, website, or client portals, you agree to be bound by these Terms of Service.
If you are using our services on behalf of a business or organization, you represent that you have authority to bind that entity to these terms.
If you do not agree to these terms, you may not access or use our services.
We reserve the right to update these terms at any time. Continued use of our services after changes constitutes acceptance of the updated terms.

Johnson Studios provides web design and development services, frontend and backend hosting, and ongoing support plans.
Services are scoped and priced as described on our pricing page. Custom enterprise engagements are quoted separately.
We deliver services remotely. Project timelines are estimates and may vary based on scope, feedback cycles, and complexity.
We reserve the right to decline or discontinue service to any client at our discretion.

Orders are placed through our website and confirmed via email or Discord invoice.
Pricing is as listed at the time of order. We reserve the right to change pricing for future orders.
Monthly hosting and support services are billed on a recurring basis. You may cancel at any time, effective at the end of the current billing period.
One-time website build fees are due as outlined in the invoice. Work begins upon payment confirmation.
Setup fees, where applicable, are non-refundable once provisioning has started.
We accept payments arranged through email or Discord. We do not store credit card information directly.

You must create an account to access client portals and manage your projects, invoices, and support tickets.
You may sign in with email/password or through Google, Apple, or Microsoft OAuth.
You are responsible for maintaining the security of your account credentials and for all activity under your account.
You must provide accurate and current information when creating your account.
We may suspend or terminate accounts that violate these terms or engage in abusive behavior.

Website designs, code, and assets created by Johnson Studios for your project are delivered to you upon full payment.
Upon full payment, you receive a perpetual, non-exclusive license to use the deliverables for your business.
Johnson Studios retains the right to showcase completed work in our portfolio unless you request otherwise in writing.
You retain ownership of all content, logos, images, and copy you provide to us for use in your project.
Our website, branding, portal software, and proprietary tools remain the property of Johnson Studios.
Open-source components used in projects remain under their respective licenses.

Hosting services are provided on a monthly subscription basis across frontend and backend tiers.
We target 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance windows may occur.
We perform regular backups but recommend you maintain your own backups of critical data.
We reserve the right to suspend hosting services for non-payment, abuse, or violation of these terms.
Cancellation of hosting takes effect at the end of the current billing period. Data may be deleted 30 days after cancellation.

Support is provided based on your active support plan tier (Starter, Professional, Business, or Enterprise).
Response times and ticket limits vary by plan as described on our pricing page.
Support covers issues related to services provided by Johnson Studios. We do not provide support for third-party services or unrelated technical issues.
Support is available via email at support@johnsonstudios.tech and through the client portal ticket system.

Johnson Studios provides services "as is" without warranties of any kind, express or implied.
We are not liable for indirect, incidental, special, or consequential damages arising from your use of our services.
Our total liability for any claim related to our services is limited to the amount you paid us in the 12 months preceding the claim.
We are not responsible for losses caused by factors outside our control, including third-party service outages, internet disruptions, or force majeure events.

You may not use our services for any unlawful purpose or to violate any laws.
You may not attempt to gain unauthorized access to our systems, other user accounts, or data.
You may not use our hosting to distribute malware, spam, or content that infringes on others' rights.
You may not resell or redistribute our services without written authorization.
Violation of these restrictions may result in immediate account termination without refund.

Website build projects: Refunds may be issued for work not yet started. Once development begins, refunds are prorated based on work completed.
Hosting services: No refunds for the current billing period. You may cancel to prevent future charges.
Support plans: No refunds for the current billing period. Cancellation takes effect at period end.
Setup fees are non-refundable once provisioning or onboarding has begun.
Refund requests should be sent to support@johnsonstudios.tech within 14 days of the charge.

These terms are governed by and construed in accordance with the laws of the United States.
Any disputes arising from these terms or your use of our services will be resolved through good-faith negotiation first.
If negotiation fails, disputes will be settled through binding arbitration.
You agree to waive any right to participate in class action lawsuits against Johnson Studios.

If anything is unclear or you need additional information, we're happy to help.